Warranty & returns
We stand behind what we make. Here's what's covered, and what to do if something isn't right.
Draft for review. The warranty period and conditions below are placeholders and must be confirmed against supplier terms and checked against Australian Consumer Law before this site goes live.
Our warranty
Click for Curtains products are covered against faults in materials and workmanship for [warranty period to be confirmed] from the date of delivery.
| Part | Warranty |
|---|---|
| Curtain fabric and making | [to be confirmed] |
| Tracks and brackets | [to be confirmed] |
| Motors and remotes | [to be confirmed] |
Not covered
- Normal wear, and fading or weathering from sunlight over time
- Damage from incorrect installation, misuse, or cleaning not in line with the care label
- Errors in measurements supplied by the customer
- Small colour or texture differences between fabric batches or swatches
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our warranty is in addition to these rights.
Change of mind
Every curtain is made to your measurements and choices, so we can't accept returns for change of mind. That's why we offer free swatches and check every order with you before it's made.
Making a claim
Call or email us with your order number, a description of the problem and a few photos. We'll work with you to put it right.